Browse job offers by Category or Location
The supplied notice lists two full-time positions at Old Mutual Kenya: Assistant Underwriting Manager General Insurance and Customer Service Officer Life Business (Kisii Branch).
Employment type: Full time
Location: Nairobi
Qualification: Bachelor's degree and a professional qualification, or good progress towards one
Experience: At least five years
Job field: Insurance
The Assistant Underwriting Manager will assess risks, determine pricing and set policy terms within established underwriting and service standards. The role supports sound risk selection, timely service delivery and operational excellence, while helping develop and review products to meet changing market needs.
Ensure accepted risks meet underwriting guidelines and fall within the reinsurance programme.
Provide technical support to staff on rating and underwriting complex risks.
Support business onboarding, documentation, risk surveys, valuations, policy issuance, certificate management, cancellations and refunds.
Assist with reviewing the underwriting manual and improving underwriting processes.
Contribute to product development, business innovation and the ongoing review of existing products.
Support product reviews, risk pricing and quotation preparation.
Resolve day-to-day operational enquiries within agreed turnaround times to maintain efficient service and a positive customer experience.
Help review underwriting systems, processes and standard operating procedures in response to changing business needs and emerging control risks.
Prepare and submit monthly underwriting returns to the Insurance Regulatory Authority (IRA).
Record and update compliance risks, events, indicators and actions in the risk-management system.
Audit and monitor compliance with underwriting guidelines, documentation requirements, delegated authority limits, data-completeness standards, risk cessions and filed and reinsurance rates.
Enforce full compliance with applicable underwriting requirements.
Review and approve policy schedules and related documents.
Identify gaps in process and product knowledge and organise relevant training.
Coach and mentor staff on underwriting guidelines, operating procedures and technical product knowledge.
A bachelor's degree in Insurance, Actuarial Science or a business-related discipline.
An ACII or IIK professional qualification, or good progress towards one.
At least five years of experience in insurance.
In-depth knowledge of underwriting and general insurance products.
Strong technical underwriting skills and extensive product knowledge.
Good analytical, communication and customer service skills.
The ability to prioritise work and deliver commitments aligned with organisational goals.
Confidence in interpreting complex, high-volume or conflicting information to solve problems.
The ability to build effective teams and encourage collaboration across different skills and perspectives.
Accountability for personal and team commitments.
Commercial awareness and an understanding of market conditions.
Strategic thinking and the ability to translate future opportunities into practical plans.
A consistent focus on results, including under challenging conditions.
Timely, helpful and considered customer service that supports client loyalty.
The ability to motivate colleagues and build trust through honesty and integrity.
An innovative approach to improving products, processes and business performance.
Commitment to developing employees in line with their career goals and the organisation's needs.
Employment type: Full time
Location: Kisii Branch in the job title; Nairobi in the listing's location field
Qualification: Bachelor's degree and professional qualifications
Experience: Two to three years
Job field: Customer Care, Success and Service
Location clarification: The supplied notice contains conflicting location details. Applicants should confirm the duty station with the employer.
The Customer Service Officer will provide front-line support to Retail Life and Pensions customers, responding to enquiries, resolving concerns and guiding clients throughout the policy lifecycle. The position supports policyholders, intermediaries and internal teams, with a focus on customer satisfaction and business retention.
Act as the first point of contact for walk-in customers and telephone and email enquiries from policyholders and intermediaries, including requests received through the client-service mailbox.
Respond accurately and promptly to enquiries about policy status, premiums, beneficiary changes and product information.
Coordinate with underwriting, claims and policy-maintenance teams to resolve issues and follow through on customer requests.
Introduce customers to self-service tools and support their use of digital platforms.
Capture and update customer information accurately in CRM and policy-administration systems.
Record, escalate and follow up on complaints in accordance with the complaints-management framework.
Support customer retention through proactive engagement and follow-up.
Meet agreed turnaround times and service-level commitments.
Follow applicable laws, regulatory requirements and internal controls, including the OSHA standards and permit and licensing requirements cited in the notice.
Assist with service campaigns, product launches and customer satisfaction surveys.
Handle client interactions in accordance with internal policies and the Insurance Act, Data Protection Act and Anti-Money Laundering guidelines cited in the notice.
Perform other related duties assigned by the reporting supervisor.
A bachelor's degree in Commerce, Business Administration or a related discipline.
An ALMI qualification, with demonstrated progress towards FLMI, AIIK or ACII.
An FLMI qualification is an added advantage.
Two to three years of customer service experience in insurance or financial services.
Knowledge of life insurance products, administration systems and policy-management processes.
Proficiency in CRM tools and Microsoft Office applications.
Excellent verbal and written communication.
A customer-focused approach and strong problem-solving skills.
Good interpersonal skills and emotional intelligence.
Discretion when handling personal information and policy data.
Attention to detail and accuracy in service delivery.
Interested candidates should apply through Old Mutual's company website by selecting the relevant vacancy:
Application deadline: The supplied notice does not specify a closing date.
Make your job applications stand-out from other candidates.
Get started