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Kenya - Nairobi | Full Time | Confidential
Employment type: Full time, onsite
Location: Nairobi
Qualification: Bachelor's degree or diploma, as specified in the detailed requirements
Experience: Two to four years
Job field: Education, Teaching and Training
The Training Delivery Coordinator will oversee the operational arrangements for professional training programmes, from confirmation and preparation through delivery, completion and follow-up.
The role involves coordinating trainers, participants, venues, schedules, learning materials, assessments, certificates and logistics. Working closely with internal teams, the successful candidate will help ensure each programme runs on time, meets client expectations and provides a positive learning experience.
Coordinate confirmed classroom, virtual, customised and corporate training programmes.
Prepare and maintain delivery schedules and implementation checklists.
Confirm all programme requirements before training begins.
Coordinate upcoming assignments, participant needs and delivery readiness with internal teams.
Manage several programmes simultaneously and track progress against agreed milestones.
Confirm trainer and facilitator availability, schedules, course requirements and delivery expectations.
Provide trainers with accurate course outlines, participant information, schedules, venue details and client requirements.
Follow up on presentations, exercises, assessments, case studies and other required learning materials.
Raise trainer availability or delivery concerns early and help arrange replacements when necessary.
Send joining instructions, schedules, venue details, virtual meeting links and other relevant information before training.
Maintain accurate participant lists and attendance records.
Respond to questions about programme arrangements and logistics.
Coordinate participant onboarding at the start of each programme.
Communicate participant requirements to trainers and the relevant internal teams.
Arrange venues, conference facilities, accommodation, transport, refreshments and equipment where required.
Confirm bookings, room layouts and other training-room requirements.
Ensure classrooms are ready before sessions begin.
Check the availability of projectors, flipcharts, stationery, internet access, extension cables and other resources.
Coordinate with suppliers and service providers to ensure services are delivered as agreed.
Set up and coordinate online sessions using Zoom, Microsoft Teams or other approved platforms.
Share meeting links and joining instructions with trainers and participants.
Provide basic technical support during virtual sessions.
Monitor online attendance and participation.
Organise digital learning materials and recordings where applicable.
Coordinate the preparation and distribution of complete training materials before programmes begin.
Arrange printing or digital delivery of manuals, presentations, exercises, assessments and other resources.
Maintain accurate programme files and supporting documents.
Ensure registration forms, attendance sheets, evaluation forms and other required records are completed.
Coordinate pre-training and post-training assessments, quizzes, evaluations and participant feedback.
Ensure evaluation forms are completed at the end of each programme.
Compile feedback and share reports with the relevant internal teams.
Bring significant concerns and notable positive feedback to management's attention.
Coordinate the preparation and issuance of certificates within agreed timelines.
Verify participant names and attendance before issuing certificates.
Maintain accurate certification and training-completion records.
Manage follow-up communication with participants and clients.
Assist with training-completion reports when required.
Maintain professional communication with clients throughout programme delivery.
Confirm and follow client expectations for logistics and delivery arrangements.
Provide timely updates on programme preparations.
Resolve operational issues before they affect the client experience where possible.
Escalate significant client concerns to the appropriate team.
Work with Sales, Client Relations, Learning and Development, Finance, Marketing and Trainer Management teams.
Participate in programme handover meetings before training begins.
Ensure information from Sales is accurately transferred to the delivery team.
Provide regular updates on upcoming, ongoing and completed programmes.
Identify and flag risks, delays, resource shortages and operational issues early.
A bachelor's degree or diploma in Business Administration, Human Resource Management, Education, Training Management, Hospitality, Project Management, Operations or a related discipline.
Two to four years of experience in training coordination, event coordination, learning and development, customer service, project coordination, administration or operations.
Experience in a training company, consulting firm, conference facility, professional services organisation, university or corporate learning environment is an advantage.
Experience managing multiple programmes, events or projects at the same time is highly desirable.
Strong organisational and coordination skills, with excellent attention to detail.
Clear verbal and written communication and professional stakeholder management.
A customer-focused approach and effective problem-solving skills.
Good time management, prioritisation and consistent follow-up.
The ability to manage several assignments, meet deadlines and work under pressure.
Proficiency in Microsoft Office or Google Workspace.
Familiarity with Zoom, Microsoft Teams and virtual learning platforms.
Basic reporting and data-management skills.
The ideal candidate will be proactive, dependable and thorough, with a professional approach to working with trainers, participants, corporate clients and service providers. They should anticipate potential problems, remain calm when plans change and follow tasks through to completion.
Interested candidates should send their CV and a brief cover letter highlighting relevant experience in training coordination, events, operations, learning and development, or client service to:
Email: recruitment@trainingcred.com
Email subject: Training Delivery Coordinator
Application deadline: The supplied notice does not specify a closing date.
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