TestGorilla Hiring For Multiple Work-From-Home Roles

TestGorilla is a mission-driven global company transforming how organisations hire by shifting the focus from resumes to skills-based assessments. They're currently hiring for two fully remote roles  a Customer Lifecycle Specialist and a Renewal Manager  both sitting within their customer growth and retention function. The company operates across a fully distributed global team, offers strong compensation with equity upside, and is one of the more serious remote-first employers actively hiring right now. If you have a background in B2B lifecycle marketing, customer success, or account renewals and want to work for a fast-growing HR tech company with genuine mission alignment, these are worth a close look.

Available Positions

• Customer Lifecycle Specialist (Remote – Global)
• Renewal Manager (Remote – Global)

Responsibilities (Customer Lifecycle Specialist)

• Own and optimise the full customer journey including onboarding, activation, adoption, retention, and renewal
• Design and execute AI-driven lifecycle campaigns across email, in-app messaging, and help centres
• Build and manage customer journeys using platforms like customer.io
• Collaborate cross-functionally with Product, Customer Success, Support, and Marketing teams
• Lead go-to-market initiatives for new features and product releases
• Develop customer education resources including guides, tutorials, and knowledge base content
• Use behavioural data, product usage insights, and AI tools to personalise customer experiences and improve retention

Requirements (Customer Lifecycle Specialist)

• Experience in B2B lifecycle marketing, customer marketing, or customer success roles
• Proven ability to build and optimise lifecycle journeys using automation tools such as customer.io or similar
• Strong writing and communication skills in English
• Experience using AI tools for content creation, segmentation, and automation
• Analytical mindset with ability to interpret customer data and campaign performance
• Ability to manage multiple projects in a fast-paced, remote environment
• Experience creating customer-facing educational content is an advantage

Benefits (Both Roles)

• Competitive salary: €40,960 – €51,200 + Share Appreciation Rights (SARs)
• Fully remote and flexible work environment
• €1,000 annual home office budget (up to €2,000 for initial setup)
• Unlimited paid time off
• Learning and development budget (approximately 3.5–4% of salary)
• Paid parental leave and caregiver support
• Diverse, global team environment

Apply as Customer Lifecycle Specialist

Apply as Renewal Manage