Roundsquare Integrated Services Limited Is Hiring For Multiple Positions – Apply Today

Roundsquare Integrated Services Limited provides human capital solutions that help organisations improve employee and organisational performance, including HR function setup, outsourcing and troubleshooting. The company is recruiting on behalf of an established travel agency for multiple positions across customer service, finance, human resources, and internal control and compliance.

Responsibilities:

Call Centre Executives

• Handle incoming calls, WhatsApp messages, emails and live chat enquiries.
• Update CRM records and manage client follow-ups.
• Escalate complaints and maintain proper shift handovers.
• Provide responsive and client-focused customer service.

Head of Accounts & Finance

• Supervise invoicing, receivables, payables, bank reconciliation and payroll verification.
• Oversee financial reporting and accounting system updates.
• Strengthen financial controls and documentation.
• Coordinate finance activities with Operations, Sales, Call Centre, HR/Admin and Compliance.

Human Resources Manager

• Coordinate recruitment, onboarding and staff documentation.
• Manage attendance, employee relations and performance management.
• Handle disciplinary documentation and HR reporting.
• Maintain personnel records and support workplace accountability.
• Implement HR SOPs, checklists and workflow controls.

Internal Control and Compliance Manager

• Monitor compliance with approved SOPs, checklists and internal control processes.
• Review transactions and operational documentation to identify exceptions and control gaps.
• Track corrective actions and prepare compliance and risk reports.
• Support control reviews across Finance, Operations, HR/Admin and Call Centre functions.

Requirements:

Call Centre Executives

• First degree or HND in Business Administration, Mass Communication, Marketing, Tourism, Hospitality, Management or a related field.
• 1 to 3 years' relevant experience in call centre operations, customer service, client relations, travel, hospitality, aviation, sales support or a related environment.
• Experience with calls, WhatsApp, email, live chat, CRM or customer service platforms is an advantage.
• Strong oral and written communication skills.
• Ability to work morning, afternoon, evening, weekend or extended-coverage shifts.
• Strong attention to detail, patience, confidentiality and follow-up discipline.

Head of Accounts & Finance

• First degree or HND in Accounting, Finance, Economics, Business Administration or a related field.
• 5 to 7 years' relevant experience in accounting, finance operations, receivables, payables, reconciliation and financial reporting.
• At least 2 to 3 years' experience supervising or coordinating finance staff.
• Knowledge of invoicing, receivables, payables, payroll support and bank reconciliation.
• Experience with Zoho Books, QuickBooks, Sage, Excel or other accounting systems.
• ICAN, ACCA or recognised accounting body membership is an advantage.
• High integrity, confidentiality and attention to detail.

Human Resources Manager

• First degree or HND in Human Resource Management, Industrial Relations, Business Administration, Psychology, Sociology, Management or a related field.
• 5 to 7 years' relevant HR, administration, people operations or employee relations experience.
• At least 2 to 3 years' experience supervising or coordinating HR/Admin staff.
• Strong experience in recruitment, onboarding, staff documentation, attendance, employee relations and performance management.
• Good knowledge of HR policies, workplace conduct and confidentiality.
• CIPM, SHRM, HRCI or recognised HR certification is an advantage.
• High integrity, fairness, professionalism and confidentiality.

Internal Control and Compliance Manager

• First degree or HND in Accounting, Finance, Business Administration, Risk Management, Law, Internal Audit, Economics or a related field.
• 5 to 7 years' relevant experience in internal control, compliance, audit, risk management, finance control, operations control or process assurance.
• 3 to 5 years' experience conducting control reviews, monitoring compliance or preparing exception reports.
• Strong understanding of internal controls, SOPs, risk reporting and corrective action tracking.
• Experience reviewing invoices, reconciliations, payment records, CRM records or operational documentation.
• Knowledge of Microsoft Excel, Google Workspace, trackers, dashboards and reporting tools.
• Professional certification or training in internal control, audit, compliance, risk management, accounting or quality management is an advantage.
• High integrity, confidentiality, objectivity and attention to detail.

Benefits: Not Specified

To Apply Send Your CV To Email: recruitment@roundsquare.com.ng