ICRC Nigeria Recruitment: Supply Chain Admin Customer Service Desk Officer

Job Description

The International Committee of the Red Cross (ICRC) is seeking a qualified Supply-Chain Admin / Customer Service Desk Officer to support its humanitarian operations in Nigeria.

The successful candidate will be responsible for handling supply chain requests, coordinating logistics activities, tracking orders, and ensuring smooth communication between internal departments. This role is ideal for candidates with experience in logistics, administration, supply chain coordination, and customer service support within a structured organization.

Key Responsibilities

The selected candidate will be expected to:

• Process and manage Supply Requests (SR) through ERP systems such as JDE/STM.
• Coordinate with procurement, warehouse, logistics, and other relevant departments.
• Monitor orders from the request stage to final delivery.
• Follow up on pending requests to ensure timely completion.
• Maintain accurate records, documentation, and reports for all supply requests.
• Provide regular order status updates to internal stakeholders.
• Ensure all requests are properly coded, approved, and processed in line with organizational procedures.
• Support compliance with internal supply chain policies and operational standards.

Requirements

Applicants should meet the following requirements:

• A degree or technical qualification in Logistics, Administration, Supply Chain Management, or a related field.
• 3–5 years of relevant work experience in supply chain, logistics, administration, or a similar role.
• Good knowledge of supply chain and logistics processes.
• Strong computer skills, especially in Microsoft Office.
• Experience with ERP systems will be an added advantage.
• Fluency in English and a local language.
• Excellent communication, coordination, and organizational skills.
• Ability to work effectively in a fast-paced and multicultural environment.

Benefits

Successful candidates may enjoy the following benefits:

• Competitive salary package.
• Medical insurance.
• Pension benefits.
• Training and career development opportunities.
• Opportunity to work in a humanitarian and multicultural environment.

Application Deadline

The deadline for application is 10 July 2026.