Explore Etihad Airways Job Vacancies – Apply For Available Positions

Etihad Airways is recruiting for three full-time positions in Lagos across airport operations and commercial sales. The openings are for Airport Manager, Duty Supervisor and Sales Representative, with responsibilities spanning operational leadership, passenger service, safety and security, customer account management and revenue growth.

Responsibilities:

Airport Manager

• Lead the day-to-day airport operation and coordinate the performance of employees and service providers.
• Ensure passenger and aircraft handling activities meet required operational, safety, security and service standards.
• Monitor operational risks, identify hazards and ensure appropriate corrective action and reporting.
• Coordinate support for VIPs, passengers requiring assistance and other special-category guests.
• Manage operational disruptions, delays, diversions and emergency situations while protecting service continuity.
• Monitor punctuality, customer service performance and relevant operational KPIs.
• Support ancillary sales performance and ensure compliance with airport and regulatory requirements.

Duty Supervisor

• Coordinate airport activities during assigned shifts and ensure passenger and aircraft handling runs efficiently.
• Monitor compliance with company procedures, operational requirements and applicable regulations.
• Identify and escalate safety and security risks during operations.
• Coordinate arrangements for VIPs, passengers with reduced mobility and other guests requiring special assistance.
• Work with relevant operational teams to manage delays, disruptions and service recovery.
• Support emergency response and business continuity arrangements.
• Monitor on-time performance and coordinate actions to minimise delays.
• Support ancillary sales activities and monitor customer service performance against agreed targets.
• Make operational decisions during shifts to address service, safety and security issues.

Sales Representative

• Manage assigned customer accounts and develop plans to achieve commercial and revenue targets.
• Build relationships with travel agencies, corporate clients and other business partners.
• Identify new business opportunities and convert prospects into customers.
• Monitor customer potential, market developments and competitor activity to identify growth opportunities.
• Maintain an active sales pipeline and manage opportunities through to conversion.
• Use sales data and market insights to improve account performance and prioritise commercial activities.
• Negotiate customer agreements while aligning solutions with Etihad's business objectives.
• Work with internal teams and external partners to support customer solutions and commercial initiatives.
• Promote relevant Etihad products, services and offers.
• Keep customer and sales records updated in the company's CRM.

Requirements:

Airport Manager

• Degree-level education is desirable, or relevant industry experience.
• 7-9 years of relevant leadership or senior management experience.
• Experience working in a high-pressure and multicultural operational environment.
• Strong leadership, communication and decision-making skills.
• Ability to manage teams and service providers while maintaining operational standards.
• Regional or international experience is an advantage.

Duty Supervisor

• Degree-level education is desirable, or relevant industry experience.
• 5-7 years of experience in aviation, hospitality, retail or another relevant service environment.
• Knowledge of aviation, travel or airport operations and policies.
• Previous supervisory experience in a high-pressure, multicultural shift environment.
• Strong communication and team coordination skills.
• Ability to balance customer service with safety, security and business requirements.

Sales Representative

• At least 3 years of experience in sales, account management or business development.
• Proven ability to meet or exceed commercial, sales or revenue targets.
• Airline sales experience is strongly preferred, with relevant travel or B2B sales experience also considered.
• Strong account management and business development skills.
• Excellent communication, negotiation and relationship-building abilities.
• Good commercial and analytical skills.
• Ability to work effectively with internal and external stakeholders.
• Bachelor's degree or equivalent relevant experience.
• Knowledge of the Nigerian or wider West African travel and commercial market is highly desirable.

Benefits: Not Specified

Airport Manager

Sales Representative

Duty Supervisor