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Kenya - Nairobi | Full Time | Confidential
The supplied notice lists two positions at Aga Khan University Hospital in Nairobi: Fixed-Term Pharmaceutical Technologist and Pool Patient Services Coordinator — Outreach Pool and Locum.
Employment type: Full time, contract
Location: Nairobi
Qualification: Diploma
Experience: Two years
Job field: Pharmaceutical
Receive and verify prescriptions, and dispense medication promptly in accordance with approved standards and procedures.
Contact the prescribing physician immediately to clarify inaccurate or illegible prescriptions. Document errors and communicate them to the relevant nursing and pharmacy staff.
Check medication expiry dates before dispensing and ensure that each label shows the correct patient name, medication, quantity and directions for use.
Compound extemporaneous preparations and mix designated intravenous medications according to established procedures.
Counsel patients on medication administration and the correct use of devices to support treatment and recovery.
Process medication returns and update drug credits in the system promptly.
Deliver discharge medications to patients in the wards where applicable.
Notify prescribers and nurses promptly about out-of-stock or non-stock medications, communicate available alternatives or arrange timely orders.
Follow environmental, health and safety requirements when handling, storing and dispensing medication.
Maintain an accurate, up-to-date medication expiry list.
Document interventions, medication errors, near misses, adverse events, medication queries, patient complaints and other incidents, and forward reports to the appropriate office.
Conduct daily random medication checks and monitor variances in assigned satellite pharmacies.
Prepare daily satellite reports and carry out regular stocktaking.
Report on any assigned special indicators.
A Diploma in Pharmaceutical Technology from a recognised institution.
Registration with the Kenya Pharmaceutical Association.
A practising licence from the Pharmacy and Poisons Board.
Two years of experience in a busy facility, preferably a hospital.
A valid Basic Life Support (BLS) certificate.
Employment type: Full time, contract
Location: Nairobi
Qualification: Diploma
Experience: Two years
Job field: Medical and Healthcare
Provide responsive customer service to patients, members of the public and AKU staff, addressing enquiries and complaints promptly.
Maintain consistent front-desk coverage and record attendance using the HR time-management system.
Use the required computer applications to process daily front-office transactions, achieving the expected compliance standards within 30 days of an application's introduction.
Maintain manual invoices and receipts during system downtime, then update electronic records once service is restored.
Follow system-downtime and data-protection procedures during computer failures.
Coordinate maternity delivery-package bookings, main-hospital admissions and pre-authorisations.
Register patients accurately using two identifiers: their AK number and full name. Complete biometric registration as required.
Reconcile all money collected from patients each day. Bank the funds or hand them to the clinic in-charge for secure storage at the end of the shift pending banking the following day.
Understand and follow the applicable Zero Tolerance Policy.
Verify corporate patients' eligibility for credit services against their account entitlements.
Ensure that physicians complete pre-authorisation forms and that the forms are sent to the relevant corporations for approval within 24 hours.
Consult the clinic in-charge, manager and patient's insurer when approval is unclear.
Verify patient details, bill the correct patient for the services received and collect the appropriate payment.
Ensure that corporate employee benefits are billed according to SMART CARD entitlements.
Support other patient services staff when needed to maintain departmental efficiency and timely patient care.
Create, store, retrieve and maintain patient records.
Answer internal and external calls promptly and relay messages accurately to the appropriate staff.
Confirm and update patient contact details, arrange realistic appointments and communicate rescheduling promptly, including changes made by physicians.
Perform other duties assigned by the supervisor or manager.
A Diploma in Medical Records or an equivalent qualification considered relevant by Aga Khan University Hospital.
Two years of experience in a busy front-office environment, preferably within a service-oriented industry.
Proficiency in computer applications.
Competence in handling, counting and recording cash and cash transactions.
Interested candidates should apply through Aga Khan University Hospital's official careers website by selecting the relevant position:
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