Baobab Microfinance Bank Nigeria Is Recruiting – Explore Available Job Openings

Baobab Microfinance Bank Nigeria is recruiting a Customer Service Officer within its Operations Department. The successful candidate will support branch operations, contribute to branch profitability, and provide prompt and professional service to clients.

Applicants must currently reside in the location for which they are applying.

Responsibilities

Client Service

• Represent Baobab Nigeria professionally at all times.
• Attend to clients promptly, courteously, and professionally.
• Understand customer needs and recommend appropriate products and services.
• Provide information about available financial products.
• Produce client identification cards where required.
• Maintain customer service and confidentiality standards.

Credit & Account Processing

• Input credit applications, updates, and documentation into T24.
• Prepare and print loan and legal documents.
• Input CSR forms.
• Produce daily operational reports.
• Ensure accounts are appropriately funded based on Credit Committee instructions.
• Maintain accurate customer and transaction records.

Till & Cash Management

• Operate and maintain the branch till box according to established procedures.
• Handle cash-related responsibilities accurately.
• Disburse loans correctly and efficiently.
• Ensure till and cash-management activities comply with internal controls.

Records & Administration

• Maintain secure archives for branch legal documents.
• Manage client photographs, signatures, and guarantor records.
• Conduct regular inventories of branch assets and stock.
• Identify repair, replacement, and replenishment needs.
• Report maintenance and stock-related issues.
• Support other administrative duties assigned by management.

Requirements

• Experience in data or computer input, preferably in banking or financial services.
• Experience managing a till box.
• Experience in logistics or stock management.
• Good working knowledge of Microsoft Word and Excel.
• Knowledge of stock management, mailing, and archiving.
• Excellent written and spoken English.
• High accuracy and attention to detail.
• Strong self-management and time-management skills.
• Ability to work effectively under pressure.
• Ability to work collaboratively.
• Discipline, dynamism, and initiative.
• Friendly and professional interpersonal skills.
• Strong discretion when handling confidential information.
• Must currently reside in Kano or Ibadan, depending on the location applied for.

Benefits

Not Specified