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Kenya - Nairobi | Full Time | KSh 50,000–100,000 Per Month
Qualifications: Diploma, BA/BSc/HND
Experience: 5–20 years
Job Categories: Engineering / Technical; Sales and Business Development
Salary: KSh 50,000–100,000 per month
We are seeking an experienced, commercially minded After-Sales & Workshop Operations Executive to lead the daily operations and growth of a busy automotive workshop.
This senior, hands-on role combines workshop management, customer service, accident and insurance repair coordination, staff supervision, and business development. The successful candidate will ensure repairs are completed efficiently and to a high standard while building customer relationships and increasing workshop revenue.
Manage daily workshop activities, ensuring an organised and efficient workflow.
Coordinate vehicles from reception and assessment through repairs, quality checks, and final delivery.
Allocate jobs to technicians, monitor progress, and ensure work meets agreed completion timelines.
Maintain repair quality and minimise repeat work.
Ensure workshop tools, equipment, and resources are used effectively.
Serve as the main point of contact between customers and the workshop.
Assess customers’ vehicle servicing and repair requirements.
Prepare and coordinate quotations, job cards, and work orders.
Keep customers informed about repair progress, costs, and expected completion dates.
Resolve complaints and service concerns professionally.
Build lasting relationships that encourage repeat business and referrals.
Oversee accident repairs from initial assessment to completion.
Liaise with customers, insurers, assessors, and other relevant parties.
Follow up on repair estimates, approvals, and authorisations.
Maintain accurate, up-to-date documentation for accident repair jobs.
Monitor progress to ensure repairs are completed within agreed timelines.
Identify and secure new business for the workshop.
Develop servicing and repair opportunities with corporate clients and fleet operators.
Build relationships with prospective and existing customers.
Pursue business across fleet servicing, accident repairs, mechanical repairs, and related services.
Maintain a pipeline of workshop jobs.
Increase workshop utilisation, sales, and revenue.
Supervise technicians and other workshop staff.
Assign tasks, monitor productivity, and assess individual and team performance.
Promote teamwork, discipline, and professional conduct.
Identify training and development needs.
Ensure compliance with operational procedures and safety requirements.
Monitor workshop sales, revenue, and profitability.
Track incoming, completed, and outstanding jobs.
Review turnaround times and workshop productivity.
Reduce waste, avoidable delays, and rework.
Prepare regular reports on operational and commercial performance.
Applicants should have:
A Diploma or Degree in Automotive Engineering, Motor Vehicle Technology, Mechanical Engineering, or a related discipline.
At least five years of relevant experience in automotive workshop operations, after-sales, fleet management, or a similar environment.
Proven experience supervising workshop or technical teams.
Practical knowledge of vehicle servicing, maintenance, and repair procedures.
Experience coordinating accident repairs and insurance-related processes.
A background in customer service or service advisory.
Demonstrated ability to generate business and grow workshop revenue.
A strong understanding of job cards, quotations, job costing, and workshop procedures.
A valid driving licence.
Workshop operations management and automotive technical knowledge.
Customer service, service advisory, and relationship management.
Accident and insurance repair coordination.
Business development, sales, and fleet customer management.
Staff supervision and performance management.
Negotiation and clear communication.
Problem-solving and commercial awareness.
Planning, organisation, and the ability to work under pressure.
We are looking for a professional who can take responsibility for both workshop operations and business growth. You should be comfortable leading a team, supporting customers, coordinating complex repairs, developing business relationships, and improving revenue and performance.
Candidates with experience managing busy workshops, large vehicle fleets, high-volume service operations, or accident repair facilities are encouraged to apply.
Send your updated CV to recruitment@excelon.co.ke.
Use the email subject line: AFTER-SALES & WORKSHOP OPERATIONS EXECUTIVE
Only shortlisted candidates will be contacted.
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