Start Your Career With Moniepoint Inc. – Customer Care Vacancies Available

Moniepoint Inc. is recruiting Customer Support Officers for its offline customer support operations in Bayelsa, Delta, and Niger. The role involves supporting walk-in customers and customers through WhatsApp, resolving enquiries and service-related issues, and ensuring a professional customer experience.

Available Positions:

• Offline Customer Support Officer – Bayelsa
• Offline Customer Support Officer – Delta
• Offline Customer Support Officer – Niger

Job Details:

Employment Type: Full-Time

Education: BSc or HND

Experience: 1–2 years of relevant customer service or support experience

NYSC: Applicants must have completed NYSC or possess a valid exemption/exclusion certificate.

Responsibilities:

• Serve as the first point of contact for walk-in customers and respond to customer enquiries through WhatsApp.
• Provide prompt, accurate, and professional responses to customer enquiries and service requests.
• Log customer support requests accurately for tracking and follow-up.
• Work with relevant internal teams to resolve customer issues promptly.
• Escalate complex or unresolved issues to the Regional/State Team Lead when required.
• Follow approved communication scripts, service guidelines, and operational procedures.
• Collect and document customer feedback on products and services.
• Identify customer needs and provide appropriate solutions.
• Build strong, trust-based relationships with customers through effective communication.
• Maintain customer confidentiality and comply with data privacy requirements.

Requirements:

• Minimum of 1–2 years of relevant customer service or support experience.
• BSc or HND.
• Completed NYSC or valid exemption/exclusion certificate.
• Excellent written and verbal communication skills.
• Strong problem-solving and issue-resolution abilities.
• Customer-focused mindset with strong empathy and emotional intelligence.
• Ability to collaborate effectively with cross-functional teams.
• Strong attention to detail in tracking, documentation, and data logging.
• Ability to follow operational procedures and confidentiality requirements.

What Success Looks Like:

• High customer satisfaction and positive feedback.
• Meeting or exceeding response and resolution timelines.
• Accurate documentation of customer interactions.
• Minimal unresolved issues and unnecessary escalations.
• Customer feedback that contributes to service improvements.

Benefits:

• Competitive compensation and benefits.
• Professional development opportunities.
• Career growth opportunities.

Apply for Bayelsa

Apply for Delta

Apply for Niger