OPay Recruitment 2026: Explore Job Opportunities And Apply Now

OPay, one of Nigeria’s leading financial technology companies, is recruiting smart, results-oriented and customer-focused professionals for the role of Customer Service Professional in Lagos. The successful candidate will serve as the first point of contact for customers, handling enquiries, resolving complaints and providing accurate information about OPay’s digital payment products and financial services across multiple communication channels. A key requirement for this role is fluency in at least one of the following languages: Igbo, Hausa or Yoruba.

OPay Customer Service Professional Responsibilities

• Handle customer enquiries and complaints promptly and professionally
• Provide accurate information about digital financial services and payment products
• Resolve customer issues and ensure a positive customer experience
• Maintain accurate customer records and documentation
• Use CRM systems, ticketing tools and customer support platforms to manage requests
• Contribute to customer satisfaction, retention and brand loyalty

Requirements for the OPay Customer Service Professional Role

• Bachelor’s degree or HND in any relevant discipline
• Minimum of 1 to 3 years of experience in customer service, customer experience, contact centre or call centre operations
• Fluency in at least one of the following languages: Igbo, Hausa or Yoruba (mandatory)
• Knowledge of digital payments, electronic transactions, mobile banking and fintech products
• Familiarity with CRM systems, ticket management tools and customer support platforms
• Experience in fintech, banking, financial services, telecommunications or e-commerce is an added advantage
• Excellent communication and interpersonal skills
• Strong problem-solving, critical thinking and conflict resolution abilities
• Customer focus, empathy, emotional intelligence and attention to detail

Benefits of Working at OPay

• Not Specified