Rockgarden Homecare Agency

Operations Manager

Human Resources

Nigeria - Lagos Full Time | |


Job Summary

Rockgarden Homecare Agency is a premium domiciliary health service care provider. We have an exciting opportunity for an enthusiastic Operations Manager (OM) to join our dynamic team. The OM will provide leadership and strategic direction, consistent with the organization's overall mission, values and policies, to guide transformative growth.

  • Minimum Qualification:MBA / MSc
  • Experience Level:Management level
  • Experience Length:7 years



Job Description/Requirements

About the candidate:

  • S/he will be responsible for overseeing the day-to-day operations of various departments while developing, implementing and executing long-term strategies for the agency and its subsidiary (Rockgarden Homes).
  • You will provide overall strategic leadership, direction, and guidance for the company’s operations and activities to achieve maximum Returns on Investment, minimize the cost of providing services, promote a positive image of the company, and above all, ensure sustenance and continuity of the company’s operations.
  • S/he will motivate and inspire teams, deliver quality, and financial performance; manage multiple projects from concept to completion; ensure high consumer satisfaction and support connections between the organization’s subsidiaries.
  • You will plan effectively, manage productively, and recognize and reward positive results, thus creating an environment and culture that enables the organization to fulfil its mission by achieving or exceeding multiple high-priority goals.
  • Maintain constant communication with management, staff, and patrons to ensure proper operations of the organization.
  • You must have the ability to identify clients, follow up and close out deals accordingly.
  • Research and implement new initiatives to drive revenue, and lower operating costs while maintaining competitive quality services.
  • Ensures that the culture of the organization is continually reinforced and that overall work ethics reflect the core values of the company.
  • Design and manage staffing strategies to ensure appropriate recruitment, retention and succession of staff including orientation programmes, design and implementation of compensation and performance management systems relevant for both development and emergency contexts.
  • Develop, maintain, and review job descriptions, job evaluation guidelines and employment terms.
  • Address all disciplinary issues through the accurate interpretation of the procedures laid out in the Human Resource Policies.
  • Proactively engage and build relationships with key stakeholders to understand and identify potential opportunities for generating new business and improvements in customer satisfaction levels.
  • Develop methodologies for engaging with customers and monitoring/measuring customer satisfaction to develop innovative solutions and delivery changes required to improve services.
  • Must be willing to do sleepovers with supervisory responsibilities in our facility.
  • Must be willing and motivated to work extra hours in unusual periods of increased work demands and may be assigned other tasks as management decides.

 

Key Responsibilities:

  • Serving as the key member of the Organization’s Management Team, the OM will continuously improve the quality of services, client satisfaction, client recruitment and retention strategies.
  • Utilizes market intelligence and performance data including benchmarking and horizon scanning to understand competitor standards and makes improvements in service delivery accordingly to remain “best in the field”.
  • Identifies service delivery issues, requirements, or areas of underperformance and takes the necessary action to resolve them.
  • Developing and implementing standard operating procedures across various departments.
  • Improve operational management systems, and processes to ensure best practices.
  • Overseeing patron’s onboarding processes and resolving all clients related issues.
  • OMs will perform a wide variety of duties establishing trust and building rapport with our patrons and their families.
  • Fulfilling all reasonable requests from patrons, to ensure their comfort, satisfaction, and safety.
  • Providing general support to patron’s relatives and prospective clients.
  • Providing general support and maintaining an effective working relationship with all prospective service users and relatives.
  • Keeps up to date with trends in the local domiciliary healthcare service industry.
  • Supervise the HR Department with recruitment processes.
  • Supervise the HR department to carry out periodic goal settings and appraisal exercises, and monitor performance through quarterly reviews.
  • Manage day-to-day activities of all departments to ensure optimal performance by setting, monitoring, and tracking key performance indicators.
  • Develop a culture of performance management across the organization, where staff are held accountable and rewarded for high performance.
  • Manages, motivates, and inspires team members, investing time in their development.
  • Directs the deployment of staff and services and ensures they meet patron’s expectations, key performance indicators, and Service Level Agreements.
  • Review and recommend to the MD the authorization of Payments, and the payroll.
  • Ensures that all services are provided to the highest standards.
  • Ensures delivery of corporate governance standards and requirements.
  • Any other duties as assigned by the Management.

 

Requirements:

  • An MBA or relevant master’s degree in any business-related discipline from a reputable tertiary institution is compulsory for this role.
  • Minimum of seven (7) years cognate experience in a similar role at a managerial level.
  • High level of experience in conflict management and negotiation processes.
  • Professional certification in Human Resources Management (such as CIPM, SHRM, HRCi, and CIPD) is an added advantage.
  • Knowledge of strategic planning and performance measurement tools and techniques.
  • Excellent resource management and problem-solving skills.
  • The ability to apply change management principles and techniques for planning and implementing change in the organization.
  • Advanced knowledge of Microsoft and ICT tools is highly required for this role.
  • Exceptional oral and written communication skills in English.
  • The ability to speak more than one Nigerian Language is an advantage.
  • Only shortlisted candidates will be contacted.


Salary:  ₦200,000 to ₦300,000.



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