Responsibilities:
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems, networks and the website
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Testing new technology
- Possibly training New and existing staff on proper usage of technology.
Requirements:
Tertiary qualifications can include the following:
- Computer Science
- Computing
- Engineering
There are also several qualities that IT Support candidates should be expected to display:
- A technical, logical thought process
- An ability to stick to strict deadlines
- An ability to prioritise and delegate
- A keen eye for detail
- Communication skill
- Interpersonal skills
- Problem-solving skills
- Punctuality
- Critical thinking skills
- Teamwork and collaboration skills
- Work ethics
- Project management skills
