Relevant Experience

(in Yrs)
8-20

Technical/Functional Skills

• Strong leadership skills and experience managing globally distributed hybrid teams

• Familiarity with ServiceNow for tracking tickets and productivity reporting

• Understanding of ITIL functions and their practical application

• Experience managing successful continuous improvement initiatives

• Familiarity with Progress 4GL, Progress Database, .NET, IIS Webserver, MSSQL Database

• Familiarity with SafeKeeperPlus, SecureBase and IM's Business Operations

Location

Collegeville, PA

Roles & Responsibilities

• Oversee operations and maintenance support for production applications in the Global RIM tower such as SKP, RC2/Portal, Securebase and OMP

• Manage and coordinate with third party vendors and internal IT technology groups to resolve systems functionality and performance issues

• Serves as the escalation point for any issues involving Global RIM applications

• Confirm successful service transition of new operation and support capabilities for revised or new RIM applications

• Ensure all incident and request tickets assigned to the support team are updated in ServiceNow in accordance with all stated SLA