Jobberman (Third Party Recruitment)

Customer Success Coordinator

Customer Service & Support

Nigeria - Rest Of Nigeria (Kaduna) | Full Time | NGN 250,000 - 400,000


Job Description/Requirements

Responsibilities:

The Customer Success Coordinator is responsible for the following activities:

1. Launch facilities: 

  • Conduct facility assessments to identify departmental stations and network availability.
  • Facilitate the setting up of profiles for site champions and key persons within the facilities. 
  • Train site champions on key features within the system ie: adding users, disabling users,  adding billing information, stock intake etc. 
  • Setup the various stations with tablets and test the software in real-time.
  • Conduct general training for all users at the facility.  

2. Customer support/aftercare: 

  • Provide on-the-ground support for facilities whenever the need arises. 
  • Enable/equip site champions to be able to conduct some basic troubleshooting on their own. 
  • Be an expert in our in-built customer feedback tool and empower site champions to be able to use this tool effectively. 
  • Frequent visits to facilities to ensure they are using our OS most effectively and  efficiently
  • Provide support for facilities in nearby regions/locations.  

3. Sales: 

  • You might be called upon to assist with the sales drive from time to time, including conducting presentations on behalf of sales representatives. 
  • We want every team member to succeed, so this role will receive extensive training on how  to be a company expert’ before going live in facilities 

Skills, Attributes and Experience:

Essential: 

  • A degree or diploma from a recognized university
  • At least two years working experience 
  • Ability to drive and hold a valid driving license. 

Desired: 

  • An entrepreneurial mindset with sound judgment and first-rate problem-solving skills
  • A proactive approach to problem-solving and a bias for action
  • Attention to detail with a natural ability to juggle many moving parts
  • Excellent communication and interpersonal skills. 
  • Fluency in the Hausa language  

Salary and benefits:

  • The starting pay is 240,000 Naira gross per month. Your salary and benefits will grow as the company continues to grow. 
  • We aim to provide all members of our team with flexibility. Our office in Nigeria is fully remote at the moment allowing employees to work from home.
  • 21 days holidays + public holidays. 
  • Pension contribution. 

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