Responsibilities:

The Customer Success Coordinator is responsible for the following activities:

1. Launch facilities: 

• Conduct facility assessments to identify departmental stations and network availability.
• Facilitate the setting up of profiles for site champions and key persons within the facilities. 
• Train site champions on key features within the system ie: adding users, disabling users,  adding billing information, stock intake etc. 
• Setup the various stations with tablets and test the software in real-time.
• Conduct general training for all users at the facility.  

2. Customer support/aftercare: 

• Provide on-the-ground support for facilities whenever the need arises. 
• Enable/equip site champions to be able to conduct some basic troubleshooting on their own. 
• Be an expert in our in-built customer feedback tool and empower site champions to be able to use this tool effectively. 
• Frequent visits to facilities to ensure they are using our OS most effectively and  efficiently
• Provide support for facilities in nearby regions/locations.  

3. Sales: 

• You might be called upon to assist with the sales drive from time to time, including conducting presentations on behalf of sales representatives. 
• We want every team member to succeed, so this role will receive extensive training on how  to be a company expert’ before going live in facilities 

Skills, Attributes and Experience:

Essential: 

• A degree or diploma from a recognized university
• At least two years working experience 
• Ability to drive and hold a valid driving license. 

Desired: 

• An entrepreneurial mindset with sound judgment and first-rate problem-solving skills
• A proactive approach to problem-solving and a bias for action
• Attention to detail with a natural ability to juggle many moving parts
• Excellent communication and interpersonal skills. 
• Fluency in the Hausa language  

Salary and benefits:

• The starting pay is 240,000 Naira gross per month. Your salary and benefits will grow as the company continues to grow. 
• We aim to provide all members of our team with flexibility. Our office in Nigeria is fully remote at the moment allowing employees to work from home.
• 21 days holidays + public holidays. 
• Pension contribution.