Responsibilities:
- Attend to in-store and online clients
- Deal with customer feedback and general inquiries
- You will help identify customer needs, present and answer questions about our products and services and recommend an appropriate product and service
- Ensuring that customers leave our store satisfied and you will contribute to the store’s profitability
- Provide accurate information to customers (e.g. product features, pricing and after-sales services)
- Inform customers about discounts and special offers
- Support Retail Store Pick-Up (RSPU) by helping with the receipt of goods and processing of pick-ups
- Acknowledging and resolving customer(s) complaint(s)
Job Requirements:
- A previous experience in a customer service position is highly desirable
- Minimum Qualification ND in social science or any relevant course of study
- Must be knowledgeable in relevant computer applications and be Internet Savvy
- Must be abreast of sales and administrative procedures
- Must have product knowledge
- Must be teachable and be ready to adhere to company policies
- Active listening skills
- Great customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and interpersonal skills
Salary: NGN50,000 Plus end of the year bonus
Job Location: Lekki Phase 1.