Zit Technology Services Limited

Customer Service Officer

Customer Service & Support

Nigeria - Lagos | Full Time | NGN 75,000 - 150,000

Job Description/Requirements

Duties and responsibilities:

  • Responding to customer enquiries via chat and phone calls.
  • Maintaining solid customer relationships by handling questions and concerns with speed and professionalism 
  • Resolving customer complaints, managing database records. 
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions.
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Job Requirements:

  • Proven customer support experience or experience as a Client Service Representative.
  • Proficient and fluent in English Language.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Interpersonal and customer service skills.
  • Analytical and problem-solving skills.
  • Multitasking and organizational skills.
  • Ability to answer a high volume of calls and/or chats daily.
  • Good documentation skills.
  • 22 to 30 years. 

NB: Applicant must reside within Ojo/Alaba or immediate environs.

Basic Salary: NGN75,000- NGN100,000

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