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Customer Care Manager ? Cape Town

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South Africa - Cape Town, South Africa | Full Time | Confidential


Cape Town, South Africa Findojobs-Za Full time

Vacancy Details Employer:Career Circuit To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal),... To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills. Customer Service Manager Responsibilities: Establish and maintain a high standard for productivity, quality, system performance and customer service. Supervising day-to-day operations in the customer service department. Responding to customer service issues in a timely manner. Creating effective customer service procedures, policies, and standards. Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis. Maintaining accurate records and documenting all customer service activities and discussions. Assessing service statistics and preparing detailed reports on your findings. Managing the approved budget of the customer service department. Staying informed on the latest industry techniques and methods.



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