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India - Mumbai | Full Time | Confidential
Job Number 20047638
Job Category Loss Prevention & Security
Location Mumbai Area Office, 303A-304 Fulcrum B Wing Hiranandani Business Park,
Position Type Management
Mumbai, Maharashtra, India VIEW ON MAP
Assist the Senior Manager Global Safety & Security – South Asia on properties in India on Loss Prevention operations. Areas of responsibility include assisting in ensuring compliance, protection of associates, guests and property, handling of crisis, investigation, driving corporate programs, and any other activity directed by the Senior Manager Global Safety and Security. Assists the GDAP team to ensure successful pipeline development and consistency in Loss Prevention design implementation. Surfaces and identify talents for pipeline succession planning. Coaches and provides training for new Loss Prevention leadership. Develops good relationships with local US Embassy, local authorities, security leadership of other MNCs and other security-related organizations. This position may include sustained travel and work both in/outside of India.
The candidate should be a mature and independent Loss Prevention leader with Marriott that has consistently performed well and has undertaken additional responsibilities such as Security council leadership and taskforce. The candidate should have a lot of initiative, creativity, and determination to develop and carry out their duties of supporting Global Safety & Security’s mission. Having a deep understanding of Marriott procedures and policies, ability to lead our Loss Prevention leaders in the country as well as a team player supporting the Market / Area team.
Minimum 5 years as a Loss Prevention department head at Marriott properties
Consistent strong performer or key contributor
Skills and Knowledge
Knowledge of Marriott procedures, emergency plans, safety and security guidelines, investigation, training and OSHA standards
Effective decision making and problem-solving skills
Knowledge of civil and criminal laws pertaining to hotels in South India
Understanding of "duty of care" principles
Good negotiation skills
Strong communication skills in English and Hindi (verbal, listening, writing)
Effective conflict management skills
Basic legal expertise related to hotel issues in South India
Knowledge of governmental regulations and safety standards for South India.
Education or Certification
Minimum Graduate from an Accredited University
Ability to pass a criminal history background check
First Aid, CPR & AED certification
Must be able to speak and write English and Hindi fluently
Balanced Scorecard Results: Develops strategies and executes activities to drive financial results, guest satisfaction, human capital index, and market share.
Operations: Directs the security operations of Loss Prevention to protect and secure the hotel property, guests and associates. Ensures compliance with Marriott Operating Standards to maintain brand integrity.
Guest Satisfaction: Ensures products and or services provided by the Loss Prevention department meet or exceed guest expectations and build customer loyalty through product and or service excellence.
Human Resources: Hires, develops, and retains a diverse workforce to deliver excellent products and services. Creates and sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success.
Financial Management: Manages the operations of Loss Prevention to achieve or exceed budget expectations. Monitors wages and expenses and makes ongoing adjustments as needed to achieve goals.
Technical Expertise (Learning and Applying Personal Expertise)
The following are specific responsibilities and contributions critical to the successful performance of the position:
Able to work with and support Market / Area Team
Able to network with security directors of corporate accounts: strengthen relationships with Embassy RSO’s.
Promote awareness of security program at OSAC/ASIS and other external security conferences.
Focus DOLPsLPM’s on driving GSS’s programs such as Threat Condition and SSA.
Assist DOLPsLPM’s in understanding and cooperating with DOSMs on RFPs and individual group security issues
Determine with corporate insurance how we are leveraging our security structure to positive impact insurance rates.
Promote financial awareness of DOLPsLPM’s and support of DOLPsLPM’s in producing business action plans.
Conduct investigations of workplace incidents involving liability.
Identify candidates and create talent pool for new openings
Provide closer support for new hire and orientation of DOLPsLPM’s.
Drive for 100% completion of Global Security University.
Promote Management Core training programs to DOLP’sLPM’s and Supervisors.
Promote awareness of natural disaster/emergency contingencies and improved procedures for local Crisis Management Plans, focusing on areas lacking adequate local supports.
Provide initiative orientated content for international loss prevention website and newsletter.
Enhance cross functional awareness with market area disciplines by attending market area team visits.
Develop strong ties with GDAP on new projects and target hardening design developments. Including post opening critiques.